ZAKTEK is a non-cancelable product warranty as stated on the contract at the time of purchase. Please contact your dealer directly with any questions regarding cancellations or refunds.
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Questions about your ZAKTEK warranty?
Start with the most common warranty and re-application questions. If the FAQ does not answer your question, send us an inquiry and we will help route it.
Frequently Asked Questions
Warranty, claim, and re-application answers
Cars are typically treated as they arrive at the dealership to protect the vehicle while it is on the lot. There are cases when the dealership will apply ZAKTEK to the vehicle at the time of sale or within a short period after the sale.
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ZAKTEK re-applications must be performed at the purchasing dealership.
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All ZAKTEK claims are processed through the purchasing dealership. Please contact the dealership to set up an appointment to have your claim processed. If you are not able to return to your purchasing dealership, contact the ZAKTEK warranty administrator at 1-800-747-4400.
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It can take up to 60 days for the vehicle information to be available to view. This in no way affects your warranty. Your initial re-application is not due for six months from your purchase date. If it has been over 60 days and your vehicle does not appear on the website, submit a comment and we will investigate and get back with you.
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Reminders are sent through USPS the month before your re-application is due. The best way to ensure you receive your mailer each month is to add your email address to your account. We do not share your information with anyone; we only use it to send reminders every six months.
You do not need the physical reminder to have your re-application performed. Simply print the page from the ZAKTEK website showing your re-application schedule and note this when making an appointment.
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Do not panic. You have a thirty-day grace period to get your ZAKTEK reapplication. If you are past your grace period, you are still eligible to receive your remaining ZAKTEK reapplications. However, your warranty will no longer be valid.
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